Frequent Questions

FAQ: Can I have more information about your company?

We are a company established in 2017 that sells liquidation of overstock and store returns. We a wide stock of clothes, shoes, makeup, jewelry, perfumes, general merchandise, among others. Our merchandise is sold by pallets or boxes, some are sold as we receive them from the vendors while some are sold by piece count in which we have teams that create specific pallets. We do not customise any pallets for customers. You can request a shipment, we ship within the United States, South and Central America.

 

FAQ: How can I make a purchase?

You can make a purchase at our facilities, through the website or with our sales representatives through WhatsApp. Please notice that on the website we only have limited stock If it is through WhatsApp, the representative will send you the current list of our merchandise, you can choose the merchandise of your interest and he will assist you with further information about the shipping cost and payment details, when you are ready to make your order, you will be billed and you will be able to proceed with the payment.

FAQ: When can I contact a sales representative, what are the contact hours?

You can send a message via WhatsApp and the representative will contact you as soon as possible or at their earliest convenience. 

 

FAQ: What is the response time for a sales representative to handle my request through WhatsApp?

The sales representatives will try to answer as soon as possible or at their earliest convenience. There might be a waiting period due to the high rate of messages but our sales representatives will be able to assist you. We appreciate your understanding.

 

FAQ: Do you have a catalog so I can see the merchandise in stock?

We do not have catalogs since we are a company that sells liquidation of overstock and store returns and all pallets are different but to know more about our merchandise you can follow us on our official accounts, especially on our Instagram page.

 

FAQ: What days do you receive new merchandise?

We receive new merchandise week, we do not have a specific date. You can follow us on our social media to know more about our current merchandise, you can also call us or send us an email for more information.

 

FAQ: What are the requirements to make a purchase?

There are no requirements and there is no minimum purchase obligation.

 

FAQ: What are the payment methods?

If you make the purchase at our warehouse we accept cash, debit and credit cards. If the purchase is made through WhatsApp, we accept debit and credit cards, bank transfers, payments through PayPal and if you live in the United States, payments through Zelle.

 

FAQ: Where do you ship? Do you ship to Central America?

We ship to all the states of the United States, Central and South America.

 

FAQ: Do you provide a tracking number for shipments?

Once the package is ready to be shipped out, you are provided with the information of the shipping company.

 

FAQ: If I need the merchandise to be shipped to South America do I need a permit or is there a tax charge?

No permit is required, you only need to pay for the shipment. The shipping company makes all the corresponding arrangements and the merchandise arrives without inconvenience. No import taxes are paid by the client.